Shipping & Returns

SHIPPING

Where applicable, shipping will be charged at the following rates and will be added to your shopping cart at the time of checkout.

AUSTRALIA – DOMESTIC

Collect In-store

Standard Shipping

(0.0 kg – 5.0 kg)

Heavy Goods Shipping

(5 kg – 20.0 kg)

RATES

Free

$10.00*

 

$20.00*

 

REST OF WORLD

International Shipping**

(0.0 kg – 20.00 kg)

 

$30.00


*Shipping rates for products are determined by their weight.

**Some products may not be shipped to certain destinations due to international restrictions. Once shipped, the international order is governed by the selected shipper’s rules within each global territory.

DELIVERY

We deliver products via our website to nearly any address in the world.

All parcels are dispatched from Melbourne, Australia.

We endeavor to dispatch orders within two business days (Mon-Fri).  Shipping times are estimated at between 5-10 business days within Australia (WA & NT may require longer shipping times) and 10-15 business days internationally depending on the destination of the purchase. 

We suggest delivery direct to your home or workplace as a street address is preferable.

RETURNS & REFUNDS

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for a different product or a refund to the original payment method.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • To return your product, visit our store or mail your product to: The District Docklands, Shop G21, 440 Docklands Drive, Melbourne, VIC, 3008, Australia.
  • To complete your return, we require a receipt or proof of purchase.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange an item, send us an email at info@melbourneice.com.au and send your item to: The District Docklands, Shop G21, 440 Docklands Drive, Melbourne, VIC, 3008, Australia.

We will cover the cost of the return shipping.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Net Orders Checkout

Item Price Qty Total
Subtotal $0.00
Shipping
Total

Shipping address